In stock items will be processed, packaged and shipped within one business day., free of charge! (Artwork excluded)
All orders will be shipped and delivered via the United States Postal Service unless otherwise noted and are shipped fully insured for the exact purchase amount.
We require that a physical address be provided for every order placed; we do not ship to P.O. Box addresses.
Another Facet reserves the right to cancel any order and refund any payments made where delivery options are less than optimum.
If for any reason you are not satisfied you may return or exchange your item within 7 days from receipt of your order, in it's original condition.
Special orders or altered items may not be returned.
If for any reason you decide to return or exchange your item Another Facet is not responsible for any fees or costs incurred upon returning your purchase. In addition, there is a 10% restocking fee that is rendered at the time of return or exchange, unless other arrangements were previously made.
It is important you follow these directions when shipping your item back to Another Facet:
1. Call Another Facet at 201-368-9433 to obtain your Return Authorization Code in addition to informing us that your item will be returning. There is no guarantee that your return will be credited to your account unless you call and obtain your Return Authorization Code.
2. Package your return. Remember to have the package insured for the full amount of your purchase. All materials that were initially sent must be returned as well. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $350 replacement cost. For security purposes do not write the word "jewelry" or "jewelers" anywhere on the outside of the box.
3. Insuring you package. As stated above, every return must be insured for its full purchase price. Additionally, do not disclose the content of the package. Another Facet is not and will not be held responsible for loss or damage of merchandise.
4. Your package is to be sent to: Another Facet, 150 B West Pleasant Ave, Maywood, NJ, 07607 (note that the word "Jewelry" is nowhere on the outside of the box). Your account will be credited 5-7 business days after acknowledgment of your return.